Namesco Network Status

21st January - Telephone Line Closure

Tue, 17 Jan 2012 00:00:00 GMT

Due to essential maintenance, our telephone lines will be closed on Saturday 21st January.

Support enquiries will be dealt with as usual so, should you need assistance on Saturday, please login to your Online Control Panel and raise an enquiry through the Technical Support section.

We apologise for any inconvenience this may cause.

Email auto responder issue

Tue, 17 Jan 2012 00:00:00 GMT

We are currently seeing issues arising from the setting of auto responders, some customers may be finding that emails delivered to accounts with this facility enabled may be returning a bounce message indicating a failed delivery. Please note that despite the failed delivery message being generated these messages are still being delivered.

We're looking into this as a priority and aim to have this resolved as soon as possible.

We recommend that affected customers disable the autoresponder on the mailbox(es) until this issue is fully resolved.

We apologise to affected customers for any inconvenience this may be causing.

MySQL Database - mysql5.namesco.net

Tue, 17 Jan 2012 00:00:00 GMT

Some customers may intermittently experience delays accessing their MySQL Databases for administration purposes on our Shared Hosting Platform. The delay may be experienced when connecting to the MYSQL database Servers either as a User or Administrator.

Our system engineers are currently upgrading our MYSQL hardware and we anticipate that the intermittent issues that you may have experienced will be resolved once this upgrade has completed.

Please accept our apologies for any issues you may have experienced and be reassured that we have identified this upgrade as the highest priority with our engineers.

We will update with further information in the near future.

Mysql Maintenance

Tue, 17 Jan 2012 00:00:00 GMT

At 10pm this evening there will be a short outage to the server mysql5 whilst it is rebooted. We expect databases on this server to be unavailable for up to 10 minutes.

Possible delay on email delivery

Tue, 17 Jan 2012 00:00:00 GMT

Due to a problem with one of the SMTP servers in our mail cluster, some customers may be finding that emails sent to them are taking an unusually long time to be delivered.

We're looking into this as a priority and aim to have full service restored as soon as possible.

We apologise to affected customers for any inconvenience this may be causing.

Online Control Panel and Webmail Login

Tue, 17 Jan 2012 00:00:00 GMT

Update 12:23 PM -

Online Control Panel and WebMail access has now been restored. All changes made in the Online Control Panel will be saved, however some customers may experience a short delay in these changes being applied.

Thank you for your patience whilst we were working to resolve this issue.

We will continue to monitor.

Update 11:06 AM -

Our engineers are still working to resolve the issue with logging into the Online Control Panel and the Webmail as a priority.

We appreciate your patience while this work continues.

We are aware that some customers are currently unable to access the Online Control Panel and WebMail.

This issue is being resolved and we will post an update as soon as access has been restored. Please accept our apologies for any inconvenience caused.

Update: 09:42

If you are experiencing issues accessing WebMail, you can temporarily log on to version 3.2 using the link below.

http://webmail.names.co.uk/webmail/login.php5

Advance Maintenance Notification : Email Storage platform

Tue, 17 Jan 2012 00:00:00 GMT

On the evening of Wednesday 16th November, starting at midnight, essential maintenance operations will be undertaken on our email storage platform. During this maintenance window, customers may experience an inability to access their email accounts for up to 30 minutes We anticipate that the work will be completed by 3am on Thursday 17th. We would like to thank our customers for their understanding during this essential work.

Email Service Disruption

Tue, 17 Jan 2012 00:00:00 GMT

Tonight at midnight there will be an outage on the email platform (pop3, imap, webmail) to allow us to make improvements to our storage platform.

The outage should last a maximum of one hour.

This only affects email services, web hosting will not be affected.

No email will be lost.

Scheduled Maintenance : Ecommerce - Wednesday 16th November

Tue, 17 Jan 2012 00:00:00 GMT

On Wednesday 16th November at approximately 06:00 we will be undertaking some routine maintenance operations on our Ecommerce platform.

This maintenance should last no longer than 90 minutes and may result in sites using one of our Ecommerce packages being offline for around five minutes.

We thank our customers for their patience during this essential work.

Poor Performance : mysql2.namesco.net

Tue, 17 Jan 2012 00:00:00 GMT

Update 27 Oct 11 8:08 AM -

Work on the database server completed overnight and the underlying issue has now been resolved. We will continue to monitor this server extensively for any signs of a repeat ocurrence.

We apologise again for any inconvenience this may have caused.

Update 11:51 AM -

Our engineers are continuing to investigate the server and we aim to restore full service as soon as possible.

The database server mysql2.namesco.net is currently experiencing performance issues, which may lead to some websites that use a database on that server either loading very slowly or not loading at all.

Our engineers are investigating this as an immediate priority and we will provide further updates to the situation on this page.

We apologise to all affected customers for the inconvenience this may be causing.