Network Status

Network Status - check the live status of each primary service on the shared hosting cluster. The indicators below show the current status of each of the primary services that Namesco offer.

Service	Status Subscribe to the status alerts feed
ADSL		This service is fully operational.
Dedicated Servers		This service is fully operational.
Dial Up		This service is fully operational.
DNS		This service is fully operational.
Email		This service is fully operational.
Hosting		This service is fully operational.
Network		This service is fully operational.
Phone System		This service is fully operational.

Current Alert(s)
31 Aug 10 15:22:24	Systems Maintenance
	This evening (31st August 2010) our engineers will be carrying out routine maintenance on our load balancers which may result in an outage across some of our services for our customers. This work will start work at 22:00 this evening and should be completed by 02:00 tomorrow (1st September 2010).
UPDATE 1 Sep 10 00:05:38	This work is continuing as an unexpected issue has resulted in the loss of FTP access to our Windows Shared Hosting Platform. Our engineers are working on a solution and hope to have the system return to normal service shortly.
UPDATE 1 Sep 10 00:48:33	Our engineers have logged a support ticket with our hardware provider to try and resolve the issue of FTP on the Windows Shared Hosting Platform. We will provide an update to this situation after 08:00 on 1st September 2010.
UPDATE 1 Sep 10 08:53:57	Our engineers have continued to analyse this issue today and we now believe that it is an issue with the configuration of the load balancers for the Windows FTP systems. We are continuing to work with our suppliers to ensure the hardware is reconfigured correctly and in the shortest time possible. We will post further updates as they arrive.

2010 Network Status Alerts

Windows FTP 01 Sep 10

Some customers may currently experiencing issues when trying to connect via FTP if their site is hosted on the Windows Shared Hosting Platform. Our engineers have logged a support ticket with our hardware provider to investigate and resolve this issue Further updates will be posted as and when new information becomes available.

Namesco Control Panel 13 Aug 10

Our development team are currently working on restoring access to the Online Control Panel. We are working on this as a priority and apologise for any inconvenience that this may cause.

Microsoft SQL service maintenance - mssql.namesco.net 10 Aug 10

Update 4:10 PM - This server has had to undergo a second reboot. Our engineers are monitoring it and it is expected back online soon.

Today (Tue 10th Aug 2010) at 15:00hrs our engineers will be carrying out a restart of the mssql.namessco.net service, this will only affect windows shared hosting customers using this service. The work may result in an outage of up to 20 minutes in some extreme cases, however we expect the work to be completed in a shorter time frame. If you are still experiencing issues after 15:30, please log a support ticket via the control panel.

ADSL 30 Jun 10

Some customers may be experiencing a loss of their ADSL internet connection. This is related to a number of service issues with BT. These issues are being investigated as a priority.
We are sorry for any inconvenience that this may cause you

Secure Pages 25 Jun 10

Update 29 Jun 10 1:02 AM - This work is now complete and our engineers believe that the issue is resolved. If you are still experiencing issues with your website, please contact Technical Support by logging a support ticket in your control panel

Update 29 Jun 10 12:06 AM - Our engineers continue to work with the manufacturer to resolve this issue. Work is currently proceeding well and we hope to have a further update before 02:00hrs.

UPDATE - 17:30 28th June Our engineers are continuing to work with the manufacturer and plan to undertake an upgrade.
Once we have fully tested and confirmed with the manufacturer that this fix will not have any detrimental effects, we will instruct them to implement the resolution starting at 22:00 this evening (28/06/2010). During this upgrade period you may experience service disruption. We will provide updates as they become available.
This issue is being treated as a priority and we apologise for any inconvenience that this may be causing you.

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UPDATE - 13:30 28th June Our engineers are continuing to work with the manufacturer of this unit in order to obtain a solution to this issue.
We hope to have a proposed solution in the next two hours and then to implement that solution after testing.
We will provide updates as they become availible

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A small number of customers may be experiencing issues when viewing or attempting to view secure pages (HTTPS) on their website.
The 3rd party SSL certificate provider has been contacted and are investigating this issue as a priority on our behalf.
We believe that they will have this resolved by 8pm on Monday the 28th June.
We will post any further updates on this system status page.
We apologise for any issues that this may cause you

Scheduled maintenance for Linux Shared Hosting Cluster 24 Jun 10

Tonight (23/06/2010) at 21:00hrs our engineers will be carrying out a restart of some services that will affect the shared hosting cluster. This work may result in an outage of up to 20 minutes in some extreme cases, however we expect the work to be completed in a shorter time frame. If you are still experiencing issues after 21:30 tonight, please log a support ticket via the control panel.

Major power outage 22 Jun 10

Our customer contact centre is currently unavailable due to a major power outage in the Worcestershire area. Every effort is being made to restore power as soon as possible. This is not affecting any other services.

Systems Improvements to the Namesco Email Platform 16 Jun 10

In order to improve performance on our POP3 and IMAP platform, our engineers will be undertaking scheduled maintenance on our POP3 and IMAP clusters on Thursday 17th July 2010 between 20:00 and 22:00hrs. Please be aware that some users may experience a slight outage of no more than 5 minutes during this time as the work is carried out. We will post updates here as the work is completed.

Milton Keynes Power Issue 07 May 10

Update 9:03 PM - The power issue was resolved at 20:00hrs and all servers were back up again.

We currently have a power issue affecting 11 customer dedicated servers at our Milton Keynes site. Engineers at the site are currently investigating. We apologise for any inconvenience caused.

FTP and e-mail password security settings 26 Apr 10

Our system engineers have today made changes to the way customers can create email and FTP passwords. These changes affect the types of words you can use when creating passwords, along with additional secuirty features.

For more information on this please view the FTP and e-mail password security settings article found in our online support centre.

Dedicated Server Site Move 13 Apr 10

Update 15 Apr 10 4:25 PM - The move was successfully completed within the maintenance window.

There will be an essential maintenance downtime period from 22:00 on Wednesday 14th April - 08:00 on Thursday 15th April, for dedicated servers with IP addresses in the range 85.233.164.0 - 85.233.165.255 whilst they are moved to our new state of the art tier 4 data centre facility. Customers that are affected by this move have been contacted previously. Our aim is an interruption of service of no more than 8 hours per server within this window. We apologise for any inconvenience caused, but hope you will find the service enhancements at the new site of great benefit for the future.

mydbadmin.co.uk 13 Apr 10

This site is back online following the upgrade to the latest release of phpmyadmin

Broadband Fault 01 Apr 10

Update 02 Apr 10 9:08 AM - Service was restored at 02:05am this morning. We do not believe there are any outstanding issues. If you are still having difficultly please power off your router for 15 minutes and switch on again. If the problem persists please contact our support centre.

Update 02 Apr 10 1:27 AM - BT are continuing their investigation and we are currently waiting for BT to send an engineer to site.

One of the data circuit pipes that interconnects our network to BTs broadband infrastructure failed at 21:30 this evening. We have reported the fault to BT, who are currently investigating with their engineers. This has resulted in an outage for customers with usernames ending in: dsl-login9.com, dsl-login4.com, dsl-login5.com, dsl-login6.com, dsl-login7.com, eveshambroadband.com, dsl-login3.com, dsl-login8.com, static.ndodsl.com, staticip.ndodsl.com, easykey.net We apologise for any inconvenience caused, but please be assured that this is being treated with the highest levels of urgency. We will post more information here as soon as it becomes available.

Call centre closure for Staff Training 31 Mar 10

Please be advised that we will be closing our support centre for staff training and development between 11:45 and 13:15 today. We apologise for any inconvenience caused.

VPS Relocation 16 Mar 10

Update 19 Mar 10 3:32 AM - All services were sucessfully restored by 03:00am.

On the night of Thursday 18th March there will be an essential maintenance period (00:00 - 05:00 Friday 19th March) in which the hardware platform hosting VPS services at our Telecity data centre will be relocated to our TeleHouse data centre. This affects VPS with IP addresses in the range 85.233.166.0 - 85.233.167.255. We apologise for any inconvenience caused.

Mysql1 & MySQL 3 09 Feb 10

Update 16 Feb 10 10:32 PM -

This work has been postponed to tomorrow night (17th Feb 2010) owing to circumstances beyond our control.

The work will now take place at 21:00 on 17th Feb 2010.

Update 16 Feb 10 10:02 PM - The work on MySQL 1 is over-running and as a result the server will experience an outage at 22:15 this evening for up to 30 minutes.

MySQL3 and MySQL1.namesco.net will be undergoing maintenance on Tuesday 16th February 2010.

Part of this work will require a reboot and therefore there may be a short outage lasting a few minutes on these servers between 21:00 and 21:30.

Routine Maintanance on Namesco Servers 22 Jan 10

As part of on-going upgrades over the coming week, customers using the following servers will experience a short outage on their services on Tuesday 26th January 2010 after 21:00 hours:

mysql3
mysql3-remote

There will also be an outage during this time of the main Namesco Website.

Routine Maintanance on Namesco Servers 22 Jan 10

As part of on-going upgrades over the coming week, customers using the following servers will experience a short outage on their services on Monday 25th January 2010:

MySQL4
MySQL4-remote

mysql1.hosts.co.uk 18 Jan 10

Update 10:43 PM - Following an unexpected complication with the new hardware, our engineers have rolled back to the previous configuration. We have tested a number of customer databases and they all appear to be working as before. This work will be rescheduled for a later date and notice will be posted here once the timings are agreed.

Update 10:02 PM - A full copy of the data on this server has now been taken. Our engineers are about to take this system off line whilst the hardware takes place. We will update you here once the work is completed.

The server mysql1.hosts.co.uk (also known as mysql.hosts.co.uk and mysql1-remote.namesco.net) will be taken off line tonight at 21:00 (9pm) for essential maintenance and a hardware upgrade. We hope to have this system back online ASAP, however there could be an outage of up to two hours during this work. If your site utilises a database hosted on this server, your site will probably stop working whilst this server is off-line. We will post updates here as the work progresses.

Namesco Internet Sites and Services 14 Jan 10

Update 15 Jan 10 7:16 AM - This work was carried out successfully and was completed on time. Engineers have been monitoring the servers overnight and are happy that the update was a success.

Due to essential maintenance, we will be taking our main websites off-line at 9pm tonight. We do not expect this outage to last very long, however you will not be able to place any orders during this time. We will post an update here once the maintenance is complete.